Refund policy
Return and Exchange Policy
Ready-to-Wear Items
We offer a 14-day return policy for Ready-to-Wear items. This means you have 14 days after receiving your item to request a return or exchange. To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Non-Returnable Items
Please note that we do not accept returns or exchanges on the following items:
- Custom-made products
- Alterations on Ready-to-Wear items
- Perfume products
- Gift cards
If you have questions or concerns about a specific item, please feel free to contact us at Orders@poshabaya.ae.
Sale Items
Sale items are eligible for a refund within 3 days of receipt, provided they are in their original packaging and have not been altered in any way.
How to Initiate a Return
To start a return, please reach out to us at Orders@poshabaya.ae. Once your return is approved, we will provide you with a return shipping label and detailed instructions for arranging a pickup.
For any return questions, feel free to contact us at Orders@poshabaya.ae.
Damages and Issues
If you receive a damaged, defective, or incorrect item, please notify us via email at Orders@poshabaya.ae within 48 hours of receipt. To help us assess the issue promptly, kindly attach images of the item, including close-up photos of any damaged areas. We will evaluate the situation and take the necessary steps to make it right.
In such cases, we will cover the return shipping costs and arrange a pickup for the item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund is approved. If approved, you'll be automatically refunded on your original payment method within 14 business days. Please remember it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at Orders@poshabaya.ae.
International Returns and Shipping Costs
Please note that customers are responsible for international return shipping costs, and original shipping fees are non-refundable for both local and international orders
