Returns & Exchanges
Return & Exchange Policy
We offer a 14-day return policy for ready-to-wear items. You have 14 days after receiving your item to request a return or exchange. To be eligible, your item must be in the same condition as when you received it: unworn and unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Non-Returnable Items
- Custom-made products
- Alterations on ready-to-wear items
- Perfume products
- Gift cards
Sale Items
Sale items are eligible for a refund within 3 days of receipt, provided they are in their original packaging and have not been altered in any way.
How to Start a Return
Email us at Orders@poshabaya.ae or contact us with your order number. Once your return is approved, we will send you a return shipping label and instructions for arranging a pickup.
Received a Damaged Item?
If you receive a damaged, defective or incorrect item, please email Orders@poshabaya.ae within 48 hours of receipt, attaching photos of the item including close-ups of any damaged areas. We will review it and make it right, covering the return shipping costs and arranging a pickup.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.
How Long Does It Take to Process My Refund?
We will notify you once we have received and inspected your return, and let you know if the refund is approved. Approved refunds are made automatically to your original payment method within 14 business days; your bank or card provider may need some extra time to post it. If more than 15 business days have passed since your refund was approved, please contact Orders@poshabaya.ae.
International Returns
Customers are responsible for international return shipping costs. Original shipping fees are non-refundable for both local and international orders.
